How do I cancel a transfer?

To cancel a transfer, click the cancellation link (#3)  in the notification email, and you will be taken to the cancellation page. From there you can review the transfer details, and use the cancel option provided.


Alternatively, click the cancellation button in your transfer history panel

Click the "Cancel Transfer" button and follow the instruction

How long does it take?

the transaction time varies and can take anywhere from 15 seconds to 1 hour. See transaction time for details.

Do you charge cancellation fees?

We do not charge anything and we cover the cancellation transaction fees.

Do I have to enter security answer for cancellation?

No. 

Do I have to cancel expired transfers

Yes. If the receiver does not collect the payment within 30 days, the transfer will expire. The sender will receive an expiration email notice. Follow the link in the notification email to cancel the transfer.

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