Receive funds into your account

When someone sends you an transfer, you will receive an email notification.

Simply click the link in the notification, login using your Google account and deposit the funds into the account of your choice.  You may need to create an Account if none is shown in the account drop-down menu

Click "Continue" to review the transfer and deposit the funds into your account.
You will receive a confirmation email once the funds is deposited.

Miscellaneous

Can I deposit a transfer on my mobile device?

Yes.  As long as you have already created a connection to receive the funds.

How much does it cost to receive a transfer?

Free of charge.

How long will it take to receive the funds?

The transaction times vary and can take anywhere from 15 seconds to 1 hour. See transaction time for details.

How do I decline an incoming transfer?

You can simply ignore the notification email until the transfer expires. Upon, we will inform the sender to cancel the transfer.

What do I do if I don't know the security answer, or I use the wrong answer multiple times?

If you don't know the answer to the security question, contact the sender. 

If you answer the security question incorrectly more than three times, we will inform the sender to cancel the transfer.

What if my contact sends me the wrong amount?

If your contact sent you the wrong amount, please reach out to them directly. The sender is able to cancel the transfer.

Does an incoming transfer expire?

A transfer expires after 30 days if not claimed by the recipient.

The sender must cancel the transfer to retrieve the funds and resend another transfer.

How do I know that the transfer notification email I received is real?

Always be careful prior to clicking on any links within a notification. 

Only act on email notifications when you were expecting someone to send you money. 

Make sure the email you received is from notify@chainsfr.com.

If you suspect a notification may be fraudulent, forward the notification to support@chainsfr.com

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